Before you rely on a route
Access Questions Answered
The most useful answer is often a more specific question for the venue. Start here, then confirm the details that matter to your visit.
Planning, evidence and alternatives
Can an AI map guarantee that I can use a route?
No. Suitability depends on your requirements, the underlying evidence and current conditions. Confirm critical features with the venue. AI can organise information and suggest connections, but it cannot guarantee access or account for every change on the day.
Does step-free mean the route is suitable for every wheelchair user?
No. Gradients, surfaces, clear widths, distances and doors still matter. Ask for descriptions and measurements relevant to you. “Step-free” does not mean level, short, independently usable or free of difficult crossfalls. See the complete route guide.
What should I tell the venue before travelling?
Give your arrival point, ticketed area and the route or facility features you need confirmed. You do not need to provide an unrelated mapping tool with your diagnosis. Ask about entrance procedures, lift dependencies, essential facilities and departure arrangements.
Is an accessible toilet the same as a Changing Places facility?
No. Equipment and layouts differ. Ask specifically about transfer space, changing benches, hoists and access arrangements. Confirm that the facility is available from your seating area during the event. Our facilities guide explains the distinctions.
How can I tell whether route information is current?
Look for feature-specific observation dates, sources and event applicability. A recent page update does not prove that every route feature was checked. If the map does not distinguish verified observations from predictions, ask the venue to confirm essential conditions directly.
What if the recommended lift is unavailable?
Contact venue staff for a confirmed alternative that reaches your ticketed area. Do not assume another lift serves the same route. A replacement must be usable from your current location and the correct side of security. Read about changing route conditions.
Can I ask for directions without a visual map?
Yes. Ask for ordered text directions with entrance names, landmarks, level changes, warnings and a contact for assistance. A list of locations is not the same as a connected route. Our map alternatives guide explains what to request.
Does this website provide live navigation?
No. This is an independent educational website. Diagrams and status examples are illustrative, not live routing. We do not audit or certify the venues mentioned, manage bookings or receive urgent on-site access reports.
Does the contact tool send my message?
No. It prepares plain text locally for review, copying or download. You must send it yourself using your email application. We do not receive the text merely because you type it or select “Review Message.”